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Home > PAYMENT & PROMO CODES > PAYMENT METHODS AND SALES TAX > Why does my bank statement show multiple transactions for the same order?
Why does my bank statement show multiple transactions for the same order?
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When you complete a checkout, your credit card company puts an authorisation hold (pre-authorisation) for the order amount on your card. This money has not been paid to TravisMathew, rather your card company has put a hold on it for you while you check out. If your address information then fails to validate (often due to a different billing and shipping address or your information was entered incorrectly), then your payment will be declined. Your credit card company will release the authorization hold between 3-7 business days after it is made depending on your financial institution. If you attempt to checkout multiple times, your card will be authorized multiple times, but not charged.

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