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When will I receive a shipping confirmation email?

After placing your online order, please allow 1-2 business days for processing time, before your order is shipped from our warehouse. Once your order ships, you will receive a confirmation email specifying the corresponding tracking information.

Can I be notified when something comes back in stock?

Unfortunately, we are not able to notify customers when new products are available.

How do I sign up for emails to find out about new products, sales, events and brand news?

You can sign up to receive notifications about the latest TM news by entering your email address in the field at the bottom of our websites, or by contacting our Online Customer Service team at [[email protected]][1]. [1]: mailto:[email protected]

Why didn’t I receive my order confirmation or shipping confirmation email?

If you did not receive an order confirmation, please check your spam inbox. If the confirmation is not anywhere in your email, your email address may have been inputted incorrectly when your order was placed. We also recommend creating an account with us before checking out so that you can track your order more easily…

How do I contact Customer Service?

You can get in touch with customer service by Email or Phone. Feel free to visit our _**[help centre][1]**_. [1]:

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