My tracking number shows my order was delivered, but I never received it. What do I do?
If your UPS tracking information states, "Delivered", but you have yet to receive it, please contact our Online Customer Service team: [email protected] . Please make sure to include your order number and tracking number where possible.
How long will it take for my order to arrive?
All orders are dispatched within 1-2 business days. Shipping days exclude weekends and holidays. Once shipped, you will received a shipment confirmation e-mail with tracking information. Transit times may vary depending on the delivery destination that you have selected. Please refer to our delivery terms and track…
Will I be charged for the portion of my order that did not ship?
While an authorisation charge is placed on your bank account at the time of your order, no funds are withdrawn until your order has shipped and invoiced. Any price difference to your order will be reflected at this time.
I’m missing some items from my order. Where is the rest?
We do our best to provide the most accurate inventory possible on our website, however, if we are unable to fulfill any part of your order, the items that are available will be shipped to avoid any further processing delays. Should any products be out of stock, one of our team members will be in contact to notify you…
Why is my order late?
Although we aim to ship orders within 1-2 business days, your order may be late for the following reasons: * Your order was placed during a sale or promotion. * Your order was placed during the holiday season. * Items in your order are shipping from multiple locations. * There were unpredictable circumstances be…
Do you offer exchanges?
To guarantee merchandise and process orders as quickly as possible we are not able to offer exchanges, and instead ask that you place a new order while we process a return for the item. We will include the return instructions, as well as a new free shipping code for your replacement item. Please contact customer serv…
How can I check my order status?
If you have an account with eu.travismathew.com, you can access your order status through your account dashboard. Otherwise, you can contact our Online Customer Service team Here .
When will my order ship?
UPS standard shipment orders are shipped within 1-2 business days of being placed. UPS Express saver shipments will ship on the same day for next business day delivery if placed before 11h00 (GMT), or shipped on the next business day for delivery on the following business day for orders placed after 11h00 (GMT). …
Where do I apply a promotional code or merchandise credit code to my order?
Coupon codes or merchandise credit codes can be added to the "promo code” field at the cart, or in the checkout. Simply check the box "I have a promo code" and enter the code into the field and click Apply. Additionally, codes can be added in the Payment section of the Checkout. Simply check the box "I have a pr…
How long will it take to process my order?
Please allow for 1-2 business days for processing by our warehouse before your order is shipped.
