My tracking number shows my order was delivered, but I never received it. What do I do?
If your UPS tracking information states, "Delivered", but you have yet to receive it, please contact our Online Customer Service team: [email protected] . Please make sure to include your order number and tracking number where possible.
How do I track my order?
Once your order ships form our distribution center you will receive a shipment confirmation e-mail with corresponding tracking information. To track your order, simply use the provided UPS tracking number in your shipping confirmation email. *Tracking updates may not generate for up to 24 hours after you receive …
How long will it take for my order to arrive?
All orders are dispatched within 1-2 business days. Shipping days exclude weekends and holidays. Once shipped, you will received a shipment confirmation e-mail with tracking information. Transit times may vary depending on the delivery destination that you have selected. Please refer to our delivery terms and track…
What are your shipping rates?
RATES & DELIVERY TERMS * Destination: United Kingdom Service Cost Transit Time UPS STANDARD *FREE Shipping for registered users £4.98 6-8 Business Days HOW ARE SHIPPING COSTS CALCULATED? Unless otherwise selected, all orders are shipped on our standard service which is charged at a fixed rate a…
How do I change my shipping address?
To see if an address change is possible, please contact our Online Customer Service team via email at [email protected] as quickly as possible.
How can I check my order status?
If you have an account with eu.travismathew.com, you can access your order status through your account dashboard. Otherwise, you can contact our Online Customer Service team Here .
When will my order ship?
UPS standard shipment orders are shipped within 1-2 business days of being placed. UPS Express saver shipments will ship on the same day for next business day delivery if placed before 11h00 (GMT), or shipped on the next business day for delivery on the following business day for orders placed after 11h00 (GMT). …
What shipping options are available?
STANDARD *Free Shipping for registered users EXPRESS Destination Cost Transit Time Cost Transit Time United Kingdom 4.99 £ 2 business days 7.99 £ Next business day delivery available on orders placed before 11am (UTC+0)
