Do you offer exchanges?
To guarantee merchandise and process orders as quickly as possible we are not able to offer exchanges, and instead ask that you place a new order while we process a return for the item. We will include the return instructions, as well as a new free shipping code for your replacement item. Please contact customer servi…
How long will it take for my return to be processed?
After you drop off your package, the time it takes to get to us varies based on the shipping carrier and where it was sent from. Once we receive your package, we’ll issue your refund in 5-7 business days. You’ll receive an email confirmation once the return process is complete. Depending on your financial institution…
What do I do if I received a damaged item?
If you receive a damaged item, please contact our Online Customer Service team at [[email protected]][1] and provide the following: * Your order number * Photos of the item and its damaged features [1]: mailto:[email protected]
How do I check the status of a return?
If you requested a return through our customer service team, you should have been provided with a return shipping label and tracking information. Please follow [**T**his Link****][1] and use your return tracking number to check if your return has been delivered to our distribution center.If you sent the return by your…
Can I change my shipping address after my order has been placed?
To see if an address change is possible, please contact our Online Customer Service team via email at [[email protected]][1] as quickly as possible. [1]: mailto:[email protected]
My TravisMathew (product) is defective but I didn’t purchase it online or in your store. How do I return it?
While we do our best to ensure that all TravisMathew customers receive the highest quality product possible, we ask that all warranty claims be processed through the original place of purchase.
How do I return a gift?
If an item was purchased directly through eu.TravisMathew.com and falls within our 30 day return policy, we can offer a refund in the form of an online credit. When the credit is generated, we will email you with a code that you can use to place a new order on the website.
How do I return my item?
1. Request a Return Authorisation (RA number) & return shipping label (if applicable). Contact Us **[Here][1].** *Your RA number should be quoted on your return to avoid any processing delays. *Free Returns for registered users. Guest users will be charged at a rate in accordance with our **[Shipping Rates][2].** …
What is your return policy?
#### FREE RETURNS Registered Users automatically qualify for free return shipping. Please contact **[customer service][1]** for your a free return shipping label and return authorisation number. Guest users can request a return shipping label charged to the original method of payment in accordance with our **[Shippi…
